Privacy & legal
Privacy policy & professional disclaimer
This page sets out how SERSO Investigations handles personal information collected through this website, and describes the professional scope and regulatory standing of the practice.
Section 1 Privacy policy
This privacy policy describes how SERSO Investigations, operated by Sergio de Sousa, collects, uses, discloses, and protects personal information gathered through the website at sersoinvestigations.ca.
SERSO Investigations is subject to the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5 (PIPEDA), which governs the collection, use, and disclosure of personal information in the course of commercial activity in Canada. This policy reflects the ten fair information principles established under PIPEDA and incorporated in Schedule 1 of that Act.
Effective date: April 2026 · Last reviewed: April 2026
Section 2 Information collected
This website collects personal information only through the matter enquiry form on the Contact page. The information you may provide includes:
Information collected via the enquiry form
Required fields: your full name, email address, matter type, and a brief description of your enquiry.
Optional fields: organisation or firm name, telephone number, and preferred contact method.
No payment information, government identification, or sensitive personal information as defined under PIPEDA is collected through this website.
This website does not use cookies, tracking pixels, analytics scripts, or any third-party data collection tools. No personal information is collected passively through your visit to this site.
Standard server access logs maintained by the hosting provider may record your IP address and the pages you access. This information is used solely for server security and operational purposes and is not linked to any personal information you provide.
Section 3 Use of information
Personal information collected through this website is used solely for the following purposes:
Permitted purposes
— To respond to your enquiry and discuss the services you have requested.
— To assess whether SERSO Investigations is in a position to assist with your matter.
— To communicate with you in connection with an engagement, if one proceeds.
Personal information is not used for marketing purposes, shared with third parties, sold, or disclosed to any person or organisation not directly involved in responding to your enquiry.
SERSO Investigations does not engage in automated decision-making or profiling based on personal information collected through this website.
Section 4 Matter confidentiality
SERSO Investigations recognises that enquiries and information shared in the context of a potential or active engagement may involve matters that are legally sensitive, subject to solicitor-client privilege, or otherwise confidential.
Confidentiality commitment
All matter-related information shared with SERSO Investigations — whether through the enquiry form, by email, by telephone, or in the course of an engagement — is treated as strictly confidential. It is used only for the purpose of the specific matter for which it was shared, and is not disclosed to any third party without the express written consent of the instructing lawyer or client, except as required by law.
Where SERSO Investigations is engaged by a lawyer on behalf of a client, the confidentiality obligations owed to that client are understood to be co-extensive with those owed to the instructing lawyer under applicable professional conduct rules.
Section 5 Retention & deletion
Personal information collected through the enquiry form is retained only for as long as is necessary to respond to your enquiry or, where an engagement proceeds, to fulfil the obligations of that engagement and any applicable record-keeping requirements.
Enquiries that do not result in an engagement are not retained beyond the period reasonably required to respond. Where an engagement does proceed, records relating to that engagement are retained in accordance with sound professional practice and any applicable legal or regulatory requirements, and are securely deleted when no longer required.
All personal information is stored on infrastructure located in Canada and controlled by SERSO Investigations. No personal information is transferred to servers or service providers outside Canada.
Section 6 Your rights under PIPEDA
Under PIPEDA, you have the right to:
Rights available to you
Access: request access to the personal information SERSO Investigations holds about you.
Correction: request that inaccurate or incomplete personal information be corrected.
Withdrawal of consent: withdraw consent to the collection or use of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect the ability to respond to an enquiry or continue an engagement.
Complaint: if you believe your privacy rights have been violated, you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.
To exercise any of these rights, please contact the Privacy Officer using the details in Section 9 of this policy.
Section 7 Electronic communications — CASL
Canada's Anti-Spam Legislation (CASL, S.C. 2010, c. 23) governs the sending of commercial electronic messages. By submitting the enquiry form on this website, you provide express consent to receive electronic communications from SERSO Investigations for the purpose of responding to your enquiry and, if an engagement proceeds, in connection with that engagement.
SERSO Investigations does not send unsolicited commercial electronic messages. You may withdraw your consent to receive electronic communications at any time by notifying SERSO Investigations using the contact details in Section 9 below.
Section 8 Quebec residents — Law 25
Quebec's Act respecting the protection of personal information in the private sector (Law 25 / Bill 64), as amended and in full force since September 2023, applies to personal information collected from residents of Quebec.
In addition to the rights described in Section 6, Quebec residents have the right to data portability and the right to request the de-indexing of personal information in certain circumstances. Quebec residents who believe their rights under Law 25 have been violated may also file a complaint with the Commission d'accès à l'information du Québec at cai.gouv.qc.ca.
Section 9 Privacy contact
The person responsible for privacy compliance at SERSO Investigations is:
Privacy enquiries and access requests will be acknowledged within five business days and responded to within thirty days, in accordance with PIPEDA obligations.
Section 10 Professional disclaimer
SERSO Investigations provides specialist forensic technology and litigation support services, with a focus on electronic evidence extraction, analysis, and court-ready preparation. These services are offered on the basis of the principal's professional background in software engineering, data systems, and forensic data analysis.
These services are offered independently of private investigations agency operations. SERSO Investigations does not hold a private investigations agency licence under the Private Security and Investigative Services Act, 2005 (Ontario) at this time. No representation is made that the services described on this website constitute private investigation services within the meaning of that Act or any other applicable legislation.
Nothing on this website constitutes legal advice. The information provided is for general informational purposes only. Lawyers and their clients should rely on their own legal counsel with respect to the admissibility, use, and disclosure of evidence in any proceeding.
SERSO Investigations makes no warranty, express or implied, as to the fitness of any service for a particular purpose, and liability is limited to the fullest extent permitted by applicable law.
Questions regarding the scope of services or the regulatory standing of this practice may be directed to sergio@sersoinvestigations.ca.